Mobile Tech & Service Specialist

T-Mobile; Knightdale (NC); On-site; USD 55,104,000 - 71,635,200; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile in North Carolina is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, use of digital tools, training, and collaboration with colleagues to deliver a seamless experience.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Change Agility

Engaging People

Customer Problem Solving

Sales

Education

High School Diploma/GED

Job description

T-Mobile in North Carolina is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, use of digital tools, training, and collaboration with colleagues to deliver a seamless experience.