Mobile Tech Sales Pro: Customer‑Centric Wireless Solutions

T-MOBILE USA, Inc.; McKinney (TX); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) and stock grants

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while using digital tools. The role offers competitive base pay, training pay during onboarding, and eligibility for annual stock grants, a 401(k), paid time off, holidays, and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be 18 years of age and legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while using digital tools. The role offers competitive base pay, training pay during onboarding, and eligibility for annual stock grants, a 401(k), paid time off, holidays, and comprehensive benefits.