Mobile Tech Sales Pro - Customer Solutions

tmobile; Town of Wausau (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Tuition assistance

Disability insurance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer service, digital tool usage, and service plan recommendations, with training provided. Successful associates drive satisfaction, engage customers, and contribute to team goals while enjoying

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer service, digital tool usage, and service plan recommendations, with training provided. Successful associates drive satisfaction, engage customers, and contribute to team goals while enjoying