Mobile Sales Pro — Tech Solutions & Growth Path

T-MOBILE USA, Inc.; Upper Moreland Township (Montgomery County); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Parental leave

Family support

Mobile and home internet discounts

Transit programs

Medical insurance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey.

The role focuses on building product knowledge, delivering personalized technology recommendations, and using digital tools to enhance customer understanding. Ideal candidates bring strong communication and customer service skills, with a willingness to complete training and support a seamless multi-channel experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging people

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey.

The role focuses on building product knowledge, delivering personalized technology recommendations, and using digital tools to enhance customer understanding. Ideal candidates bring strong communication and customer service skills, with a willingness to complete training and support a seamless multi-channel experience.