Mobile Tech Sales Pro — Customer Experience Champion

T-MOBILE USA, Inc.; Fremont (NE); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in a fast-paced retail setting.

You will learn product details, demonstrate technology solutions, and guide customers through their shopping journey, developing skills in digital tools and service plan recommendations. Successful candidates combine strong communication, problem-solving, and teamwork to enhance the customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in a fast-paced retail setting.

You will learn product details, demonstrate technology solutions, and guide customers through their shopping journey, developing skills in digital tools and service plan recommendations. Successful candidates combine strong communication, problem-solving, and teamwork to enhance the customer experience.