Mobile Sales Pro — Tech & Customer Experience

T-Mobile; Daytona Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Paid holidays (up to 12)

Job summary

T-Mobile USA, Inc. is seeking a Customer Service & Sales Associate to engage customers in a fast-paced retail setting, demonstrating technology solutions and guiding them through service plans. Training is provided to build product knowledge and digital proficiency.

The role emphasizes customer satisfaction, a strong team environment, and leveraging digital tools to support shoppers and store goals.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Customer Service & Sales Associate to engage customers in a fast-paced retail setting, demonstrating technology solutions and guiding them through service plans. Training is provided to build product knowledge and digital proficiency.

The role emphasizes customer satisfaction, a strong team environment, and leveraging digital tools to support shoppers and store goals.