Mobile Tech & Customer Experience Pro

T-Mobile; Jackson (MS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, explain technology solutions, and guide them through the shopping journey in a fast-paced store environment.

Responsibilities include demonstrating plan features, building product knowledge, and delivering personalized service. Training and onboarding will be provided to ensure strong customer relationships and loyalty across channel partners.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Communication

Sales

Teamwork

Problem Solving

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, explain technology solutions, and guide them through the shopping journey in a fast-paced store environment.

Responsibilities include demonstrating plan features, building product knowledge, and delivering personalized service. Training and onboarding will be provided to ensure strong customer relationships and loyalty across channel partners.