Mobile Tech & Customer Experience Pro

tmobile; Locust Grove (VA); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a Retail Sales Associate to engage customers, explain plans, and demonstrate devices in a fast-paced retail environment.

You’ll build product knowledge, use digital resources to illustrate features, and guide customers through their shopping journey while developing skills in service excellence and sales. Successful candidates welcome training and teamwork within a growth-focused culture.

Qualifications

• High School Diploma or GED required/preferred.
• Strong communication and problem-solving skills.
• Ability to sell and advise customers on plans and devices.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training to learn retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist customers throughout their shopping journey and foster loyalty.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Sales Associate to engage customers, explain plans, and demonstrate devices in a fast-paced retail environment.

You’ll build product knowledge, use digital resources to illustrate features, and guide customers through their shopping journey while developing skills in service excellence and sales. Successful candidates welcome training and teamwork within a growth-focused culture.