Mobile Tech Sales & Customer Experience Expert

T-Mobile; Wilson (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and help them with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. The role rewards performance with on-the-job training, potential for advancement to Mobile Expert, and access to a broad benefits package including medical, dental, vision,

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Deliver personalized technology and service solutions through customer service and sales.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training on retail processes, systems, and wireless technology innovations.
• Collaborate across channels to support a seamless customer experience and team initiatives.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and help them with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. The role rewards performance with on-the-job training, potential for advancement to Mobile Expert, and access to a broad benefits package including medical, dental, vision,