Mobile Tech Sales & Customer Care Specialist

T-Mobile; West Dundee (IL); On-site; USD 22,000 - 32,000; Full time

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations in West Dundee, IL. You will engage customers, deliver personalized technology and service solutions, and use digital tools to showcase network coverage and benefits.

Training and strong customer-service skills are essential to build relationships and contribute to a seamless customer experience. Next steps include completing required training, advancing to a Mobile Expert role, and benefiting from inclusive company-wide

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations in West Dundee, IL. You will engage customers, deliver personalized technology and service solutions, and use digital tools to showcase network coverage and benefits.

Training and strong customer-service skills are essential to build relationships and contribute to a seamless customer experience. Next steps include completing required training, advancing to a Mobile Expert role, and benefiting from inclusive company-wide