Mobile Tech & Customer Solutions Specialist

T-MOBILE USA, Inc.; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Paid time off and holidays

Tuition assistance

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and delivering personalized device and service solutions in a fast-paced environment.

You will use digital tools to demonstrate network coverage and benefits, build relationships, complete training, and contribute to a seamless customer experience. The role offers on-the-job training, competitive pay, incentives, and comprehensive benefits.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Must be at least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and delivering personalized device and service solutions in a fast-paced environment.

You will use digital tools to demonstrate network coverage and benefits, build relationships, complete training, and contribute to a seamless customer experience. The role offers on-the-job training, competitive pay, incentives, and comprehensive benefits.