Retail Wireless Sales & Customer Solutions Pro

T-Mobile; Oswego Township (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Transit discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in Illinois to deliver personalized technology solutions and services to customers.

You will demonstrate plans and devices, complete training on retail processes and wireless technology, and collaborate with teammates to ensure a seamless customer experience across channels. The role emphasizes customer service, sales, and teamwork, with a path to expanded responsibilities and growth within the company.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in Illinois to deliver personalized technology solutions and services to customers.

You will demonstrate plans and devices, complete training on retail processes and wireless technology, and collaborate with teammates to ensure a seamless customer experience across channels. The role emphasizes customer service, sales, and teamwork, with a path to expanded responsibilities and growth within the company.