Mobile Tech & Sales Associate with Stock Grants

T-MOBILE USA, Inc.; Florissant (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Customer Associate to engage customers, demonstrate technology and service plans, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering a personalized customer experience in a fast-paced retail environment. The position requires strong communication, problem-solving, and sales skills, with training provided on retail processes and wireless innovations.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a Retail environment (Preferred)
• Demonstrates Change Agility, Communication, Customer Service and Sales skills
• Ability to engage customers, upsell solutions and work as part of a team

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Retail Customer Associate to engage customers, demonstrate technology and service plans, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering a personalized customer experience in a fast-paced retail environment. The position requires strong communication, problem-solving, and sales skills, with training provided on retail processes and wireless innovations.