Mobile Tech Solutions Specialist (Stock Grants)

T-MOBILE USA, Inc.; Rochelle (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family support

Transit benefits

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

You will build product knowledge, use digital tools, and participate in ongoing training to support a seamless customer experience and strong loyalty. This role emphasizes customer interaction and teamwork in a fast-paced retail setting.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

You will build product knowledge, use digital tools, and participate in ongoing training to support a seamless customer experience and strong loyalty. This role emphasizes customer interaction and teamwork in a fast-paced retail setting.