Retail Tech Sales Associate — Grow with Stock Grants

T-MOBILE USA, Inc.; Baton Rouge (LA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers, demonstrating technology, and guiding them through their shopping journey.

The role builds product knowledge and leverages digital tools to explain network coverage and service plans in a fast-paced environment. You'll complete required training, collaborate across teams, and contribute to a seamless customer experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers, demonstrating technology, and guiding them through their shopping journey.

The role builds product knowledge and leverages digital tools to explain network coverage and service plans in a fast-paced environment. You'll complete required training, collaborate across teams, and contribute to a seamless customer experience.