Mobile Tech Sales Associate - Stock Grant & Benefits

T-Mobile; Portales (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

T-Mobile USA, Inc. in retail locations seeks a Customer Service and Sales Associate to support store operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey, with training to master retail processes and wireless innovations. The role emphasizes customer satisfaction, teamwork, and using digital tools to tailor service plans, with

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience preferred.
• Excellent communication and problem solving abilities.
• Ability to work in a fast-paced retail environment with customers.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage and service plans.
• Complete required training to learn retail processes and wireless technology.
• Collaborate with colleagues across channels for a seamless customer experience.
• Perform other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years old

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in retail locations seeks a Customer Service and Sales Associate to support store operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey, with training to master retail processes and wireless innovations. The role emphasizes customer satisfaction, teamwork, and using digital tools to tailor service plans, with