Mobile Tech Sales Associate — Training Pay & Stock Grants

T-MOBILE USA, Inc.; Onalaska (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. In a fast-paced environment, you will build product knowledge, demonstrate solutions, and assist customers from inquiry to purchase.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. In a fast-paced environment, you will build product knowledge, demonstrate solutions, and assist customers from inquiry to purchase.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty.