Mobile Tech Sales Associate - Stock Grants Eligible

T-Mobile; New York; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grants

401(k)

Job summary

T-Mobile is looking for a Mobile Associate to assist customers in a fast-paced retail environment, build knowledge of our network, plans and devices, and guide shopping decisions. You will use digital tools and product information to deliver personalized solutions, ensuring a positive customer experience and loyalty.

Responsibilities include delivering proactive service, completing required training, collaborating with team members, and meeting performance goals.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile is looking for a Mobile Associate to assist customers in a fast-paced retail environment, build knowledge of our network, plans and devices, and guide shopping decisions. You will use digital tools and product information to deliver personalized solutions, ensuring a positive customer experience and loyalty.

Responsibilities include delivering proactive service, completing required training, collaborating with team members, and meeting performance goals.