Mobile Sales Associate — Training Pay & Stock Grants

T-Mobile; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Discounts on mobile service and home/“

Job summary

T-Mobile USA, Inc. is hiring for a retail operations role that supports customers by guiding technology and service selections in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to boost satisfaction and loyalty. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail operations role that supports customers by guiding technology and service selections in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to boost satisfaction and loyalty. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.