Mobile Solutions Associate — Training Pay & Stock Grants

T-Mobile; McAllen (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental, vision insurance

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide shoppers through the buying journey while building product knowledge and digital skills.

In this role you’ll train on retail processes, work with teams across channels, and help deliver a superior customer experience. Eligible for full-time status and benefits as described in the Total Rewards package.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide shoppers through the buying journey while building product knowledge and digital skills.

In this role you’ll train on retail processes, work with teams across channels, and help deliver a superior customer experience. Eligible for full-time status and benefits as described in the Total Rewards package.