Mobile Tech & Service Associate — Training Pay, Stock Grants

T-MOBILE USA, Inc.; Wildomar (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Holidays

Tuition assistance

Commuter benefits

Job summary

At T-Mobile USA, Inc., the Mobile Associate role focuses on delivering personalized technology and service solutions to customers in a fast-paced retail environment. You will demonstrate network coverage, explain service plans and product features while guiding customers through their shopping journey.

Responsibilities include completing required training, collaborating across channels, and maintaining high customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience is preferred in a Retail environment.

Responsibilities

• Deliver personalized technology and service solutions through strong customer service and sales.
• Use digital tools to demonstrate network coverage, service plans and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., the Mobile Associate role focuses on delivering personalized technology and service solutions to customers in a fast-paced retail environment. You will demonstrate network coverage, explain service plans and product features while guiding customers through their shopping journey.

Responsibilities include completing required training, collaborating across channels, and maintaining high customer satisfaction.