Mobile Tech Sales Champion | Customer-Centric & Growth-Driven

T-Mobile; Gardena (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, use digital tools, and advise on service plans while delivering excellent service in a fast-paced retail setting.

The role emphasizes customer interaction, problem solving, and teamwork, with comprehensive training and opportunities for growth, including stock grants and benefits. Prior retail experience is a plus.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Demonstrated skills in communication, problem solving and customer service.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, use digital tools, and advise on service plans while delivering excellent service in a fast-paced retail setting.

The role emphasizes customer interaction, problem solving, and teamwork, with comprehensive training and opportunities for growth, including stock grants and benefits. Prior retail experience is a plus.