Mobile Tech Sales Associate | Training & Growth

T-Mobile USA; Carbondale (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) + employee stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations.

The role emphasizes customer satisfaction, product knowledge proficiency, and effective use of digital resources.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales for personalized solutions.
• Use digital tools to demonstrate network coverage and service plans.
• Complete required training on retail processes and wireless tech.
• Collaborate with teams across channels to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations.

The role emphasizes customer satisfaction, product knowledge proficiency, and effective use of digital resources.