Mobile Tech Sales Associate — Customer‑Focused & Growth

T-Mobile US Inc.; Manchester (CT); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Employee stock grants

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and help with technology and service needs in a fast-paced retail environment. The role emphasizes building customer relationships, using digital tools for product demonstrations, and contributing to a seamless customer experience.

Requirements include a High School Diploma or GED and at least 6 months of customer service or sales experience in a retail setting. Effective communication and multitasking are essential to success.

Qualifications

• High School Diploma or GED required.
• Change agility required.
• Clear communication skills required.
• Strong problem-solving abilities focused on customers.
• Customer service experience recommended.
• Engaging people and building rapport.
• Able to multitask and handle sales scenarios.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and help with technology and service needs in a fast-paced retail environment. The role emphasizes building customer relationships, using digital tools for product demonstrations, and contributing to a seamless customer experience.

Requirements include a High School Diploma or GED and at least 6 months of customer service or sales experience in a retail setting. Effective communication and multitasking are essential to success.