Mobile Tech Sales Associate: Customer Experience Champion

T-MOBILE USA, Inc.; Hermiston (OR); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. seeks a customer-focused team member to assist customers with their technology and service needs in a fast-paced retail environment.

The role emphasizes building product knowledge, using digital tools to explain plans and features, and delivering a personalized shopping journey. Ideal candidates have a high school diploma and at least 6 months in retail customer service or sales.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a customer-focused team member to assist customers with their technology and service needs in a fast-paced retail environment.

The role emphasizes building product knowledge, using digital tools to explain plans and features, and delivering a personalized shopping journey. Ideal candidates have a high school diploma and at least 6 months in retail customer service or sales.