Mobile Tech & Service Sales Associate

T-MOBILE USA, Inc.; West Covina (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Employee stock grants

Job summary

T-Mobile USA, Inc. is seeking a Customer Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology solutions, and guide shoppers through their journey.

The role emphasizes customer interactions, digital tool usage, and service plan recommendations to foster loyalty and satisfaction. You will develop skills in communication, problem solving, and teamwork while supporting store goals and a high-quality customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail setting preferred.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Customer Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology solutions, and guide shoppers through their journey.

The role emphasizes customer interactions, digital tool usage, and service plan recommendations to foster loyalty and satisfaction. You will develop skills in communication, problem solving, and teamwork while supporting store goals and a high-quality customer experience.