Mobile Tech & Service Sales Pro

T-MOBILE USA, Inc.; Altus (OK); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock purchase plan

Paid time off and holidays

Stock grants

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

The role focuses on building product knowledge, utilizing digital tools, and delivering stellar customer experiences in a fast-paced environment. Ideal candidates have a High School Diploma/GED and at least 6 months in customer service or retail sales.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

The role focuses on building product knowledge, utilizing digital tools, and delivering stellar customer experiences in a fast-paced environment. Ideal candidates have a High School Diploma/GED and at least 6 months in customer service or retail sales.