Mobile Tech Sales Associate — Customer Champion

T-MOBILE USA, Inc.; West Manteca (CA); In loco; USD 27.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

12 paid holidays

Stock grant eligibility

Descrizione del lavoro

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology, and assist shoppers across online, call center, and in-store experiences. You’ll build product knowledge and recommend service plans while using digital tools to support the customer journey.

You will thrive in a fast-paced retail setting, balance customer needs with sales goals, and contribute to a culture of teamwork. Comprehensive benefits and stock rewards are part of the total rewards package.

Competenze

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age
• Legally authorized to work in the United States

Mansioni

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Conoscenze

Customer advocacy

Fast-paced sales

Strong communication

Team collaboration

Formazione

High School Diploma/GED

Descrizione del lavoro

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology, and assist shoppers across online, call center, and in-store experiences. You’ll build product knowledge and recommend service plans while using digital tools to support the customer journey.

You will thrive in a fast-paced retail setting, balance customer needs with sales goals, and contribute to a culture of teamwork. Comprehensive benefits and stock rewards are part of the total rewards package.