Mobile Sales Associate: Tech‑Driven Customer Experience

T-Mobile US Inc.; Morehead (KY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to act as a brand ambassador, delivering an elite customer experience in fast-paced retail environments. You will learn, engage customers, demonstrate products, and guide them toward solutions that fit their needs and lifestyle.

Role emphasizes hands-on demonstrations, team collaboration, and growth toward Mobile Expert. Competitive pay includes base and incentives, with comprehensive benefits and stock opportunities.

Qualifications

• 6 months of customer service or sales experience, retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty.
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
• Approaching service and sales needs with composure, integrity, and compassion.

Skills

Customer service

Sales experience

Communication

Team collaboration

Problem-solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to act as a brand ambassador, delivering an elite customer experience in fast-paced retail environments. You will learn, engage customers, demonstrate products, and guide them toward solutions that fit their needs and lifestyle.

Role emphasizes hands-on demonstrations, team collaboration, and growth toward Mobile Expert. Competitive pay includes base and incentives, with comprehensive benefits and stock opportunities.