Mobile Tech & Retail Specialist

T-Mobile; Manchester (TN); On-site; USD 57,308,000 - 82,656,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Employee discounts

Job summary

T-Mobile in Manchester, TN is hiring a Mobile Associate to engage customers, demonstrate wireless products, and guide them through service options in a fast-paced retail setting. Responsibilities include building product knowledge, using digital tools to illustrate plans and coverage, completing training, and collaborating with team members to deliver a seamless customer experience.

Requires a High School Diploma/GED and 6 months of sales or customer service experience; eligible for benefits

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.
• Must be legally authorized to work in the United States.
• Ability to learn and use digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Manchester, TN is hiring a Mobile Associate to engage customers, demonstrate wireless products, and guide them through service options in a fast-paced retail setting. Responsibilities include building product knowledge, using digital tools to illustrate plans and coverage, completing training, and collaborating with team members to deliver a seamless customer experience.

Requires a High School Diploma/GED and 6 months of sales or customer service experience; eligible for benefits