Mobile Tech Retail Associate — Stock Grants & Benefits

T-Mobile; Los Angeles (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Health insurance

401(k)

Job summary

T-Mobile is hiring a Mobile Associate in the Los Angeles area to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

Successful candidates bring strong communication, problem-solving, and sales abilities, and enjoy working with teams to deliver excellent customer experiences.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Take on other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problemsolving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring a Mobile Associate in the Los Angeles area to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

Successful candidates bring strong communication, problem-solving, and sales abilities, and enjoy working with teams to deliver excellent customer experiences.