Tech-Driven Retail Associate – Stock Grants & Benefits

T-Mobile; South Pasadena (CA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile is hiring a Mobile Associate to support customers in a fast-paced retail setting, helping with technology and service needs. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, with on-the-job training and an incentive structure tied to performance.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail setting.
• Excellent communication and customer service skills.
• Ability to learn and use digital tools and product knowledge.
• Willingness to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Change agility

Multitasking

Teamwork

Engaging people

Customer problem solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support customers in a fast-paced retail setting, helping with technology and service needs. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, with on-the-job training and an incentive structure tied to performance.