Mobile Tech Retail Associate – Customer Solutions

T-MOBILE USA, Inc.; Valley (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate wireless solutions, and guide shoppers through plans and devices. You will learn retail processes, use digital tools for presentations, and help build a outstanding customer experience across channels.

Role emphasizes communication, problem solving, and teamwork, with training pay during onboarding and a career path toward Mobile Expert. Equal opportunity employer with comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assume additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate wireless solutions, and guide shoppers through plans and devices. You will learn retail processes, use digital tools for presentations, and help build a outstanding customer experience across channels.

Role emphasizes communication, problem solving, and teamwork, with training pay during onboarding and a career path toward Mobile Expert. Equal opportunity employer with comprehensive benefits.