Mobile Tech & Customer Solutions Specialist

T-MOBILE USA, Inc.; Bellingham (MA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical, dental and vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience in a fast-paced retail setting. You will receive on-the-job training and have access to a broad Total Rewards package, including stock grants, a 401(k), healthcare, and employee stock purchase plans.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience in a fast-paced retail setting. You will receive on-the-job training and have access to a broad Total Rewards package, including stock grants, a 401(k), healthcare, and employee stock purchase plans.