Mobile Retail & Tech Solutions Specialist

T-Mobile; Village of Lindenhurst (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers, demonstrating technology solutions, and guiding shopping journeys.

The role emphasizes building product knowledge, using digital tools, and delivering a great customer experience. Responsibilities include delivering personalized tech solutions, training on retail processes, and collaborating with teams across channels.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers, demonstrating technology solutions, and guiding shopping journeys.

The role emphasizes building product knowledge, using digital tools, and delivering a great customer experience. Responsibilities include delivering personalized tech solutions, training on retail processes, and collaborating with teams across channels.