Mobile Tech Retail Associate — Customer Solutions

T-Mobile US Inc.; Waterbury (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate for a fast-paced retail environment. You will engage customers, demonstrate wireless products and service options, and tailor solutions to individual needs while building product knowledge.

Training covers retail processes, network features, and the latest devices. The role emphasizes customer satisfaction, teamwork, and leveraging digital tools to support the shopping journey.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment.
• Proven ability to engage customers and learn product features.
• Willingness to learn and adapt to retail processes and digital tools.

Responsibilities

• Develop customer service and sales proficiency to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate for a fast-paced retail environment. You will engage customers, demonstrate wireless products and service options, and tailor solutions to individual needs while building product knowledge.

Training covers retail processes, network features, and the latest devices. The role emphasizes customer satisfaction, teamwork, and leveraging digital tools to support the shopping journey.