Mobile Tech & Customer Solutions Associate

T-Mobile US Inc.; New York (NY); On-site; USD 28,000 - 37,000; Full time

Job summary

T-Mobile USA, Inc. is hiring for a retail role that engages customers and guides them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

Success is measured by customer satisfaction, product knowledge, and digital tool proficiency. You will develop skills in customer interaction, digital resources, and service-plan recommendations in a fast-paced environment, enhancing the customer experience and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail role that engages customers and guides them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

Success is measured by customer satisfaction, product knowledge, and digital tool proficiency. You will develop skills in customer interaction, digital resources, and service-plan recommendations in a fast-paced environment, enhancing the customer experience and