Mobile Retail Specialist - Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Ramona (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide shoppers through the purchasing journey in a fast-paced retail setting.

The role focuses on building product knowledge, using digital tools, and delivering personalized service to drive customer satisfaction. Responsibilities include handling customer inquiries, explaining service plans, and collaborating with store teams to ensure a smooth shopping experience.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Communication

Sales

Multitasking

Engaging People

Teamwork Orientation

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide shoppers through the purchasing journey in a fast-paced retail setting.

The role focuses on building product knowledge, using digital tools, and delivering personalized service to drive customer satisfaction. Responsibilities include handling customer inquiries, explaining service plans, and collaborating with store teams to ensure a smooth shopping experience.