Mobile Tech Experience Advisor

T-Mobile; Upper Darby (Delaware County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile is hiring to support retail operations, helping customers with technology and service needs in a fast-paced store setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey, aiming for high satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge proficiency. Training and growth are core.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring to support retail operations, helping customers with technology and service needs in a fast-paced store setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey, aiming for high satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge proficiency. Training and growth are core.