Mobile Solutions Advisor — Tech Help & Customer Experience

T-Mobile; Caln Township (PA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Free money coaches

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey with a focus on service and sales excellence.

This role emphasizes customer interaction, digital tool use, and collaboration across teams. We offer training, stock grants, and comprehensive benefits as part of our Total Rewards program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Willingness to learn product knowledge and sales techniques.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey with a focus on service and sales excellence.

This role emphasizes customer interaction, digital tool use, and collaboration across teams. We offer training, stock grants, and comprehensive benefits as part of our Total Rewards program.