Mobile Expert: Tech Sales & Customer Experience

T-Mobile; Stevensville (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Employee Stock Grants

Paid Time Off

Job summary

T-Mobile is hiring Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced environment. The role emphasizes product knowledge, digital tool usage, and service plan recommendations to enhance the customer journey.

Responsibilities include delivering personalized technology solutions, training on retail processes, and collaborating across channels to ensure a seamless experience.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in retail is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced environment. The role emphasizes product knowledge, digital tool usage, and service plan recommendations to enhance the customer journey.

Responsibilities include delivering personalized technology solutions, training on retail processes, and collaborating across channels to ensure a seamless experience.