Mobile Tech & Customer Experience Pro

T-MOBILE USA, Inc.; Raleigh (NC); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan and stock programs

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. The role offers base pay with training pay, a guaranteed $20/hour inclusive of incentives after training, and access to annual stock grants, the employee stock purchase plan, and comprehensive

Qualifications

• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork Orientation (Required).
• At least 18 years of age; legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. The role offers base pay with training pay, a guaranteed $20/hour inclusive of incentives after training, and access to annual stock grants, the employee stock purchase plan, and comprehensive