Mobile Tech & Customer Experience Specialist

T-Mobile; Harlingen (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in digital tools and service plan recommendations.

The role offers on-the-job training, advancement opportunities, competitive pay, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in digital tools and service plan recommendations.

The role offers on-the-job training, advancement opportunities, competitive pay, and comprehensive benefits.