Mobile Tech & Customer Solutions Specialist

T-Mobile USA; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Medical/Dental/Vision insurance

Job summary

T-Mobile USA offers a competitive base salary plus a robust Total Rewards package designed to support your career growth and financial wellbeing. The Mobile Associate role focuses on helping customers with technology solutions in a fast-paced retail setting, leveraging digital tools and product knowledge to drive satisfaction and loyalty.

You'll train on wireless innovations and processes, earning incentives and stock opportunities as part of the company’s commitment to employee success.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience preferred in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA offers a competitive base salary plus a robust Total Rewards package designed to support your career growth and financial wellbeing. The Mobile Associate role focuses on helping customers with technology solutions in a fast-paced retail setting, leveraging digital tools and product knowledge to drive satisfaction and loyalty.

You'll train on wireless innovations and processes, earning incentives and stock opportunities as part of the company’s commitment to employee success.