Mobile Tech & Service Solutions Advisor

T-MOBILE USA, Inc.; Freeport (IL); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee Stock Purchase Plan

401(k)

Paid time off

Health, dental, vision insurance

Paid holidays

Tuition assistance

Job summary

At T-Mobile USA, Inc., we invest in YOU with a Total Rewards Package that includes a competitive base salary, annual stock grants, and access to an employee stock purchase plan. This role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey while developing skills in customer interaction, digital tools, and

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

At T-Mobile USA, Inc., we invest in YOU with a Total Rewards Package that includes a competitive base salary, annual stock grants, and access to an employee stock purchase plan. This role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey while developing skills in customer interaction, digital tools, and