Mobile Tech Solutions Specialist

T-Mobile; Columbia (MD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, help customers with technology and service needs, and drive personalized technology solutions. The role emphasizes product knowledge, digital tool usage, and building strong customer relationships to foster loyalty and satisfaction.

Employees receive a comprehensive Total Rewards package including base pay, stock grants, 401(k), and tuition assistance while opportunities for growth and incentives are highlighted through

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties and projects as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork

Problem Solving

Multitasking

Change Agility

Engaging People

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, help customers with technology and service needs, and drive personalized technology solutions. The role emphasizes product knowledge, digital tool usage, and building strong customer relationships to foster loyalty and satisfaction.

Employees receive a comprehensive Total Rewards package including base pay, stock grants, 401(k), and tuition assistance while opportunities for growth and incentives are highlighted through