Mobile Tech & Retail Customer Associate

T-Mobile; Bellingham (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Tuition assistance

Paid time off and holidays

Stock purchase plan

Annual stock grant eligibility

Commuter and transit programs

Job summary

T-Mobile is seeking a Customer Associate to support retail operations, engage customers, and tailor technology and service recommendations. You will build product knowledge, demonstrate features, and guide customers through their shopping journey in a fast-paced environment.

You will develop strong communication, problem-solving, and multitasking skills while leveraging digital tools to enhance the customer experience. Join a team that values learning and growth at every step.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile is seeking a Customer Associate to support retail operations, engage customers, and tailor technology and service recommendations. You will build product knowledge, demonstrate features, and guide customers through their shopping journey in a fast-paced environment.

You will develop strong communication, problem-solving, and multitasking skills while leveraging digital tools to enhance the customer experience. Join a team that values learning and growth at every step.