Mobile Tech & Customer Solutions Associate

T-MOBILE USA, Inc.; Montebello (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking a motivated Mobile Associate to engage customers in a fast-paced retail environment and guide them through technology and service needs.

You will build product knowledge, demonstrate network features, and support customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with a focus on delivering an exceptional customer experience and loyalty.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a motivated Mobile Associate to engage customers in a fast-paced retail environment and guide them through technology and service needs.

You will build product knowledge, demonstrate network features, and support customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with a focus on delivering an exceptional customer experience and loyalty.