Mobile Tech & Customer Experience Associate

T-Mobile; Nederland (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Free money coaches

Annual stock grant

Job summary

T-Mobile is hiring for a role that supports retail operations by helping customers with their technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate technology solutions, and guide customers along their shopping journey while developing skills in digital tools and service plan recommendations. This position emphasizes customer satisfaction and teamwork.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Excellent communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role that supports retail operations by helping customers with their technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate technology solutions, and guide customers along their shopping journey while developing skills in digital tools and service plan recommendations. This position emphasizes customer satisfaction and teamwork.