Mobile Tech & Customer Experience Specialist

tmobile; Woodstock (IL); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Stock grants

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced retail environment.

You will build product knowledge, use digital tools to show network coverage and plan features, and complete training to learn retail processes and wireless innovations. Eligible candidates will be at least 18, have a High School diploma, and enjoy opportunities like stock grants, 401(k), time off and a path to

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced retail environment.

You will build product knowledge, use digital tools to show network coverage and plan features, and complete training to learn retail processes and wireless innovations. Eligible candidates will be at least 18, have a High School diploma, and enjoy opportunities like stock grants, 401(k), time off and a path to